Return & Refund Policy

Effective Date: July 1, 2026

At Flamun, we take great care in crafting and delivering every fragrance. If you're not completely satisfied with your purchase, we're here to help.

7-Day Return Policy

You may request a return within 7 days of receiving your order.

To be eligible for a return, the product must:

• Be unused and in its original condition.

• Be returned in its original packaging with all tags, seals, and accessories intact.

• Be accompanied by the original invoice or proof of purchase.

How to Request a Return

To initiate a return, please contact our customer support team:

Email: official@flamun.in
Phone / WhatsApp: +91 82099 91559

Please include your order number, the reason for the return, and photographs (if the product is damaged or incorrect).

Once your request is approved, we'll share the return instructions. Returns sent without prior approval will not be accepted.

Damaged, Defective or Incorrect Products

Please inspect your order immediately upon delivery.

If you receive:

• a damaged product,

• a defective item, or

• the wrong product,

please contact us within 48 hours of delivery at:

Email: official@flamun.in
Phone / WhatsApp: +91 82099 91559

Our team will review the issue and work to resolve it as quickly as possible.

Non-Returnable Items

For hygiene and quality reasons, we do not accept returns for:

• Opened or used fragrances.

• Products with tampered or broken seals.

• Gift cards.

• Sale or clearance items.

• Personalized or custom-made products.

If you have any questions regarding the eligibility of your purchase, please contact us before initiating a return.

Exchanges

We currently do not offer direct product exchanges.

If you wish to purchase a different fragrance, you may return your eligible item (subject to approval) and place a new order separately.

Refunds

Once your returned product is received and inspected, we'll notify you regarding the approval of your refund.

If approved, your refund will be processed to the original payment method within 7–10 business days. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

If you haven't received your refund within 15 business days after approval, please contact us:

Email: official@flamun.in
Phone / WhatsApp: +91 82099 91559

European Union Customers

If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days in accordance with applicable consumer protection laws.

The returned product must be unused, in its original packaging, with all tags and proof of purchase.

Need Assistance?

If you have any questions regarding returns, refunds, or your order, we're happy to help.

Email: official@flamun.in
Phone / WhatsApp: +91 82099 91559

Customer Support Hours
9:00 AM – 7:00 PM (Open Every Day)

Return & Refund Policy

Effective Date: July 1, 2026

At Flamun, we take great care in crafting and delivering every fragrance. If you're not completely satisfied with your purchase, we're here to help.

7-Day Return Policy

You may request a return within 7 days of receiving your order.

To be eligible for a return, the product must:

• Be unused and in its original condition.

• Be returned in its original packaging with all tags, seals, and accessories intact.

• Be accompanied by the original invoice or proof of purchase.

How to Request a Return

To initiate a return, please contact our customer support team:

Email: official@flamun.in
Phone / WhatsApp: +91 82099 91559

Please include your order number, the reason for the return, and photographs (if the product is damaged or incorrect).

Once your request is approved, we'll share the return instructions. Returns sent without prior approval will not be accepted.

Damaged, Defective or Incorrect Products

Please inspect your order immediately upon delivery.

If you receive:

• a damaged product,

• a defective item, or

• the wrong product,

please contact us within 48 hours of delivery at:

Email: official@flamun.in
Phone / WhatsApp: +91 82099 91559

Our team will review the issue and work to resolve it as quickly as possible.

Non-Returnable Items

For hygiene and quality reasons, we do not accept returns for:

• Opened or used fragrances.

• Products with tampered or broken seals.

• Gift cards.

• Sale or clearance items.

• Personalized or custom-made products.

If you have any questions regarding the eligibility of your purchase, please contact us before initiating a return.

Exchanges

We currently do not offer direct product exchanges.

If you wish to purchase a different fragrance, you may return your eligible item (subject to approval) and place a new order separately.

Refunds

Once your returned product is received and inspected, we'll notify you regarding the approval of your refund.

If approved, your refund will be processed to the original payment method within 7–10 business days. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

If you haven't received your refund within 15 business days after approval, please contact us:

Email: official@flamun.in
Phone / WhatsApp: +91 82099 91559

European Union Customers

If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days in accordance with applicable consumer protection laws.

The returned product must be unused, in its original packaging, with all tags and proof of purchase.

Need Assistance?

If you have any questions regarding returns, refunds, or your order, we're happy to help.

Email: official@flamun.in
Phone / WhatsApp: +91 82099 91559

Customer Support Hours
9:00 AM – 7:00 PM (Open Every Day)